Warranty and statutory rights

Faults: two years of statutory rights

Consumers have two years of statutory rights from delivery under the Danish Sale of Goods Act, including for refurbished items. These cover defects present at delivery or whose cause existed then. The stated condition, age and description are relevant, but a general statement that an item is used does not remove your rights. The battery is also covered by statutory defect rights.

Contact us within a reasonable time after discovering a defect. A complaint within two months of discovery is always timely. Depending on the legal conditions, you may be entitled to repair, replacement, a price reduction or cancellation. Valid remedies are provided free of charge, within a reasonable time and without significant inconvenience. We cover necessary transport costs for a justified defect claim.

Our 24-month warranty

Nordic Devices ApS, Østre Alle 102, 9000 Aalborg, Denmark, is the warranty provider. The warranty lasts 24 months from receipt for consumer purchases and applies in the countries we agreed to deliver to. It covers hardware faults arising during normal use within that period, even if you cannot show that their cause existed at delivery.

We provide free inspection and repair or an equivalent replacement device and cover necessary transport. If a covered fault cannot be resolved within a reasonable time and without significant inconvenience, we offer a refund for the device. Ordinary wear, expected gradual battery wear and damage caused by accidents or misuse are excluded; we must be able to justify an exclusion. An abnormally short battery lifespan may still constitute a statutory defect.

Contact [email protected] to claim. This warranty is additional to statutory defect rights and does not restrict your remedies under applicable sale-of-goods law. You may always choose to exercise those statutory rights.

How to get help

Contact [email protected] and describe the fault. Your order number and serial number are helpful, but other evidence of purchase can also be used. We help troubleshoot and arrange any shipment for inspection. Back up your data where possible before sending the device; repairs may require a reset. Your rights do not depend on keeping the original packaging.