Returns and the 30-day trial

What does the 30-day free trial mean?

For consumer purchases, you may try the device through normal, careful use at home and notify us of a return within 30 days starting the day after receipt. If items from one order arrive separately, the period starts after the last item arrives. You then have 14 days to dispatch the return.

Free means that we provide a prepaid return label from the delivery country agreed at purchase and charge no return, trial or administration fee. Use our label; contact us first if you need to arrange transport yourself. We do not automatically reimburse a more expensive return service you choose yourself. There is no rental or subscription, and the trial does not postpone an agreed payment deadline.

We do not deduct value merely because of normal, careful testing during the period. Return the device with the parts and accessories supplied. New damage or missing parts may result in a specific, documented deduction reflecting diminished value. The policy is not insurance against loss, liquid or drop damage. Any deductions are explained, and your statutory rights remain unaffected.

Your statutory right of withdrawal

Consumers normally have a statutory 14-day withdrawal right for online purchases, including used goods. The period begins the day after you, or a nominated third party other than the carrier, receive the item. For one order containing multiple goods delivered separately, it begins on receipt of the last item.

Send an unambiguous notice to [email protected] or our postal address before the deadline. You may use the form on our returns page, but it is optional. Simply failing to collect a parcel is not sufficient. Return the goods within 14 days of giving notice. Timely notice does not require a reason, prior approval or a return number.

Under the usual statutory rule, you may be responsible for diminished value from handling beyond what is needed to establish the nature, characteristics and functioning of the goods. Our 30-day policy provides the additional benefits described above. It does not restrict your mandatory rights.

How to return a device

Email [email protected]. Including your order number and the items being returned helps us assist you quickly. We send a return label and the correct return address. Do not delay your withdrawal notice while waiting for a label. Our office address is not necessarily the warehouse that should receive the parcel.

Back up your files, sign out of Apple, Google and Microsoft accounts, remove activation locks and personal data, and reset the device where possible. Do not send us passwords. If a fault prevents resetting, contact us for help. Pack the device securely with the supplied accessories. Original packaging is not a condition of exercising statutory withdrawal rights. Keep proof of dispatch.

Refunds

When you withdraw from the whole purchase, we refund the amount paid, including the cost of our least expensive offered standard delivery. Extra costs for a more expensive delivery method you selected are not refunded. For partial returns, refunding the original delivery charge depends on whether it would also have applied to the goods you keep.

Refunds are made without undue delay and within 14 days of your notice. We may withhold the refund until we receive the goods or you provide evidence of dispatch, whichever comes first. We use the same payment method unless you expressly agree otherwise, with no refund fee. Any deduction must be explained and reflect actual diminished value. An unpaid sample invoice does not give rise to a cash refund.

Withdrawal form (optional)

To Nordic Devices ApS, Østre Alle 102, 9000 Aalborg, Denmark, [email protected].

I/we hereby give notice that I/we withdraw from the sales contract for the following goods: [describe goods].

Ordered on: [date]. Received on: [date]. Order number (if available): [number].

Name: [name]. Address: [address]. Date: [date].

Signature (only if sent on paper): [signature]. Delete whichever does not apply. You can copy this text into an email or print the page.