Draft for review: the seller responsibility, trial and warranty policies await company confirmation.
Nordic Devices ApS
Delivery
Information about dispatch, separate parcels and help if your delivery is delayed or damaged.
Delivery and risk
For a real purchase, supported delivery countries, expected delivery time and shipping charges are provided before ordering. A country appearing in the test checkout is not a promise of delivery there. We do not promise next-day delivery without a specific agreement. Unless another period is agreed, consumer orders are delivered without undue delay and within 30 days of concluding the contract.
Items may dispatch from different warehouses and arrive separately. We do not add delivery charges simply because we split an order. We bear the risk until you or someone you nominate receives the goods when using a carrier we offer.
If a parcel is delayed or damaged
Contact [email protected] with your order number and a description. If possible, keep photos of packaging and damage. Not reporting damage on arrival does not remove your statutory rights.
For delays, we help trace the parcel and agree next steps. You may exercise your statutory remedies for late delivery, including setting a reasonable additional deadline and cancelling the purchase when the legal conditions are met.